September 12, 2018

Residential Team Wins 2018 PbS Barbara Allen-Hagen Award

White’s Residential and Family Services in Wabash, Indiana, received the 2018 PbS Barbara Allen-Hagen Award in the community residential category. The PbS Barbara Allen-Hagen Award was established in 2007 to honor Barbara Allen-Hagen and her dedication to developing and implementing strategic plans to change practices that resulted in positive outcomes for youth, families, staff, and programs.

White’s won this national award by implementing a plan that resulted in dramatically improving staff and youth relationships. After reviewing PbS data, White’s residential team focused on the youth who felt that staff showed respect as a key component for improvement. 

The residential team created a survey to help identify specific areas of opportunity for improvement within each cottage and program.  These areas focused on two components some of the cottages were already practicing – cottage councils and reward systems.

White’s turned to the youth who were leading cottage councils successfully, empowering these youth to train their peers in a successful implementation. White’s program managers worked to identify a cottage reward system to encourage positive behaviors in the cottage setting.

Matt Riggle, Vice President of Residential Services, said, “I am so proud of our staff and students who developed and implemented these new systems of care. We truly value empowering our youth and creating ways for them to use their voice and own their treatment process. Winning this award solidifies and reflects our approach and values as a staff and as an agency. Thank you, PbS, for providing a measuring system and tools that allow us to continue to make on-going enhancements in how we provide therapeutic care for the youth in our programs.”

Performance-based Standards (PbS) is a data-driven improvement model grounded in research that holds juvenile justice agencies, facilities, and residential care providers to the highest standards for operations, programs and services.

To learn more about our services and how we partnered with PbS view our video.

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