Wabash, IN VP/Executive Director of Residential Services

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  • Department


  • Reports to

    President and Chief Executive Officer

  • Employment Status


Job Summary

This is a full time position as a part of a large complex social service agency.   The position requires a person with the capacity to know and understand the integral aspects of a large agency serving families and children that are referred by the state.  The person is the recognized leader that creates and maintains a healthy culture within Residential Services that attracts and retains those who embody our core values. This position is responsible for overseeing the operations pertaining to Wabash-based State-referred residential programs and services; expanding current and developing new programs to meet the needs in undeveloped regions of the state as approved by the Board of Directors; spanning the areas of marketing, public relations, and collaborative program development; and enhancing the efforts of the Program and Campus Life staff, Development staff, President and Chief Executive Officer (“CEO”), and Board of Directors. This individual must create an environment that is sensitive and responsive to our service population’s cultural and socioeconomic characteristics and needs.


A Christian with strong convictions who is also in agreement with White’s mission statement, Statement of Faith, and Code of Conduct. The Vice President and Executive Director of Residential Services must be a Christian and a mission-driven person committed to fulfilling scripture through leadership and advocacy. Must have a Bachelor’s degree in a related field of Social Work, Counseling, Psychology, (Christian Ministry) or Education; a Master’s degree in a related field is highly preferred.  Eight to ten years of senior or executive-level leadership experience including performance management, fiscal management, and program development experience is highly preferred. (Experience working in a leadership role in a child or youth focused environment such as a child welfare agency, therapeutic setting, educational setting, or the like is required). A proven track record in driving revenue-producing initiatives and significant experience in public speaking and community engagement is highly preferred.

Basic Responsibilities

Administrative Oversight and Human Resource Management

Participate in strategic planning efforts with CEO and leadership team to develop a vision and plan to guide short and long-term programmatic goals and objectives.

Responsible for site operations, including helping develop and provide oversight for meeting the parameters and goals set forth within the budget, financial stewardship overall, administration, and program integrity.

Develop financial plans; Oversee the implementation and use of best business practices across Wabash’s residential staff and facilities; Review and analyze financial reports; identify issues in order to address deficits and other threats to financial success and stability; Support the budgeting process for the organization at large; Submit to CEO a written monthly activity and financial report of Wabash’s Residential Services.

Collaborate with Support Services to ensure that the campus grounds, including all facilities, are well maintained and that safety is optimized through the proper and most efficient allocation of finances.

Lead all areas of organizational health throughout Residential Services. In conjunction with the CHRO develop and oversee an annual plan for worker engagement scores to be in the “flourishing” area.

Hire, Develop, and supervise key leadership staff within the Residential Services department in Wabash; develop an effective management / senior leadership team and succession plan for the department.

Provide direction and supervision to direct reports to maximize productivity and develop talent and the potential of staff.

Academic Oversight

Collaborate with White’s School Principal (from MSD) and School staff on the Wabash campus regarding the implementation and utilization of systems, processes, and policies that ensure all academic standards and objectives are met relative to the quality of the individual and aggregate learning experience of Wabash’s students.

Ensure that effective relationships exist between school and residential staff in order to strengthen collaboration and consistency with regard to behavior management of the students across all staff.

Collaborate with Principal and CEO to have positive working relationships with local school system.

Oversee the Vocational program—Growing Teens for Life, that will provide relevant opportunities for our Residential population.

Clinical Services and Medicaid Oversight

Ensure that White’s has a training program that teaches and reinforces the fundamentals of our clinical approach to providing therapeutic and evidence-based care; ensure that the comprehensive program balances clinical and behavioral objectives in all settings and facets of student experience at White’s.

Ensure that White’s Clinical Services staff complies with regulations and drive the development of sustainable support processes and systems.

Oversee the administration and fulfillment of contractual and payment obligations for all contracted external providers responsible for White’s mental health services and other health care services; communicate regularly with and provide supervision for Psychiatrist.

Licensing, Accreditation, and Risk Management Oversight

Ensure that all aspects of Residential Services in Wabash meet and maintain licensing regulations, Treatment Model of Care standards, COA standards, ethical standards, and applicable Best Practices Standards.

Review incident reporting entries daily to monitor trends and provide guidance and oversight for managing risk related to CPS and DCS safety and licensure issues.  Serve as the final authority on all risk management issues that pertain to Residential Services in Wabash, acting in full collaboration with the CEO at all times.

Ensure that safety and reporting standards are well managed; oversee and ensure that facilities are clean, well maintained, and meet Board of Health inspection criteria.

Program Development and Performance and Quality Improvement

Provide administrative oversight for residential program to ensure that practices, programs, and services are provided within an evidence based/informed practice framework.

Work with CEO, Program Director, and other leadership staff on the Wabash campus to establish programmatic goals and objectives that are consistent with the Mission of WRFS and White’s Clinical Services objectives.

Analyze metrics and findings presented by management staff in order to ensure that targets are met or objectives are modified as necessary.

Ensure that best practices for effective performance management and training are implemented and utilized in order to maximize productivity, develop talent, manage retention, and meet program goals in a most efficient manner.

Work closely with management team and Chief Operations Officer to ensure that all staff are aware of and work together to achieve PQI goals.

Regularly review operational Residential Key Performance Indicators and ensure that an effective performance and quality improvement program is in place that includes a comprehensive system of assessment tools and timelines and that mitigates risk and drives continuous improvement.

Business Development

Lead, supervise, and coordinate business relations, business communications, customer service, and successful outcomes in a very competitive business environment.

Collaborate with CEO and other senior leaders to set strategic enrollment goals and programmatic objectives that are aligned with White’s strategy and Board-approved goals.

Analyze current placement agency relations, placement trends and outcome information; forecast programmatic changes that need to be made in order to maintain a competitive advantage and meet the needs of placement agencies.

Establish and maintain cooperative and mutually beneficial working relationship and arrangements with community agencies, educational institutions, groups, and organizations.

Spiritual Life

Ensure that a Spiritual Life program exists for staff and students that effectively cultivates and grows spirituality across all facets of the programs in alignment with White’s mission and within contractual parameters.

Skills, Supervision,, Knowledge, and Ability

  • The Vice President and Executive Director of Residential Services must be an individual with a Christian and professional commitment to work with staff, students, and all agency stakeholders.

  • Must possess strong leadership qualities, and be a positive role model.

  • Must demonstrate excellent public relation skills and represent White’s in a professional manner.

  • Must work to build strong relationships with outside agencies, both public and private, to develop a strong support base.

  • Must be a person who takes initiative and works with minimal supervision.

  • Must have working knowledge of budgets.

  • Must have advanced ability to use technology, including a working knowledge of Google applications.

  • Must have the ability to effectively communicate the mission, vision, and concerns of White’s ministry in both oral and written communications.

  • Must demonstrate well-developed interpersonal skills and have the ability to get along well with diverse personalities.

  • Must demonstrate high energy level, and be comfortable performing multifaceted projects in conjunction with normal activities.

  • Must be dependable, well organized, and an effective time manager.

  • Must have an understanding of clinical issues, treatment programming concepts, and counseling.

  • Must be able to maintain professional boundaries and confidentiality.

  • Must be personable, genuine, empathetic, and able to connect emotionally in their work with staff, children, parents, and other professionals.

  • Must be a team player. This person needs to enjoy working closely with other staff members and have the ability to be flexible, adaptive, and positive in his/her actions.

  • Must maintain appropriate hygiene and attire per dress code.

  • Must be committed to the Mission, Core Values, and Vision of White’s Residential and Family Services.

Physical Demands of Position

  • Must be able to drive long distances to perform work, attend meetings, complete staff training, etc.
  • Must be able to handle the stress of multiple roles and responsibilities, difficult personnel issues, attending to crises, and other unplanned events.


Working Conditions

  • The incumbent of this position may live on campus, unless otherwise approved by the CEO.
  • General office hours are: 8:00am to 4:30pm Monday through Friday.
  • Work in office, attending meetings, and perform other duties that often extend beyond these office hours
  • While there are no stated on call time assignments, the Vice President and Executive Director of Residential Services in Wabash is expected to provide timely guidance and be a resource to the Wabash campus.  His/her cell phone number will be given to staff to use outside regular office hours.   In addition the Vice President and Executive Director of Residential Services in Wabash must carry a cell phone with a voice mail option when not on vacation.


    Cover Letter


    Statement of Faith*

    I acknowledge that I’ve read and agree to
    the Statement of Faith for White's.

    Code of Conduct*

    I acknowledge that I’ve read and agree to
    the Code of Conduct for White's.

    statement of

    Hello prospective employee! White’s Residential and Family Services exists to offer hope and transformation through Christ to children and families. As members of a Christian organization, each employee must recognize that living a life in accordance with the standards presented in the Statement of Faith found below is necessary as it serves to unify us as a Community of Believers set out on the same path. Therefore, all individuals who are interested in applying to work at White’s must first agree with and abide by White’s Statement of Faith

    The Statement of Faith is as Follows…

    Remaining true to our Quaker heritage and Josiah White’s vision, White’s Residential and Family Services’ primary reason for existence is to offer hope and transformation to children and families through Christ. As such, we have firm beliefs about the Christian faith and how we must act in accordance with our beliefs.

    This statement of faith does not exhaust the extent of our beliefs. The Bible itself, as the inspired and infallible Word of God that speaks with final authority concerning truth, morality, and the proper conduct of mankind, is the sole and final source of all that we believe. White’s Residential & Family Services’ board of directors serves as White’s highest, human interpretive authority on the Bible’s meaning and application for the purposes of our agency’s faith and beliefs, practice, policy and discipline at work.

    We believe the Bible to be the inspired, the only infallible, authoritative Word of God (II Timothy 3:15).

    We believe that there is one God, eternally existent in three persons: Father, Son and Holy Spirit (John 10:30).

    We believe in the deity of our Lord Jesus Christ (John 10:33), in His virgin birth (Luke 1:35), in His sinless life (Hebrews 4:15), in His miracles (John 2:11), in His atoning death through His shed blood (Ephesians 1:7), in His bodily resurrection (John 11:25), in His ascension to the right hand of the Father (Mark 16:19), and in His personal return in power and glory (Revelation 19:11).

    We believe that for the salvation of lost and sinful man, regeneration by the Holy Spirit is absolutely essential (John 3:16-19).

    We believe in the present ministry of the Holy Spirit by whose indwelling the Christ-follower is enabled to live a Godly life (Romans 8:13-14).

    We believe in the resurrection of both the saved and the lost, that they that are saved unto the resurrection of life and they that are lost unto the resurrection of damnation (John 5:28-29).

    We believe in the spiritual unity of believers in our Lord Jesus (Galatians 3:26-28).

    We believe that children are a heritage from God and a blessing from His hand. We are therefore accountable to Him for raising, shaping and preparing them for a life of service to His Kingdom and to humanity. We believe that all human life is sacred and created by God in His image. Human life is of inestimable worth in all its dimensions, including pre-born babies, the aged, the physically or mentally challenged, and every other stage or condition from conception through natural death. We are therefore called to defend, protect, and value all human life (Ps 139).

    We believe that God wonderfully and immutably creates each person as male or female, and that these two distinct, complementary genders together reflect the image and nature of God (Genesis 1:27, Genesis 2:24).

    We believe that God created marriage to be exclusively the union of one man and one woman, and that intimate sexual activity is to occur exclusively within that union. We believe that the term “marriage” has only one meaning: the uniting of one man and one woman in a single, exclusive union, as delineated in Scripture (Genesis 2:18-25).

    As Christians living out our faith, it is unsurprising that our beliefs influence our behavior, attitudes and lifestyle choices. As Christian professionals, we will not compromise our commitment to our professional code of ethics while providing superior care to our clients who possess differing values or beliefs.

    I affirm that I am a Christian, I have read and agree with White’s Residential and Family Services’ Statement of Faith, and I agree to make lifestyle choices that are consistent with White’s Residential and Family Services’ Statement of Faith. I understand that my employment at White’s is contingent upon me living a lifestyle that is consistent with this Statement of Faith.

    white’s residential & family services
    Employee Code of Conduct

    As a distinctly Christian ministry, for over 165 years our mission has been to enrich the lives of children and families through emotional healing, personal development and spiritual growth. We are best able to achieve this through Christian staff who constantly strive to demonstrate the love of Christ through their actions, words and overall lifestyle.

    It then follows that all employees who serve as members of White’s community agree to uphold certain foundational standards through their behaviors, attitudes and lifestyle choices at work and in their personal lives. Living in accordance with these standards shall serve to unify us as a “community of believers.” As a member of White’s “community,” we believe employees should strive to live in harmony with the following foundational standards as evidence of their life committed to growth in Christ and sound judgment based on Christian principles:

    We believe as followers of Jesus Christ, we are responsible for our faith journey and strive to pursue a life of service to Jesus Christ in our personal life and while at work. We believe the investment in our spiritual life is critical and we strive to make time regularly for prayer and communion with God. Opportunities for Christian fellowship, worship, learning, and celebration while at work are opportunities not to be overlooked, but to be sought out as ways in which we can demonstrate our commitment to growing in our faith as part of the White’s Community.

    We believe every human life is of inestimable worth and significance in all its dimensions. Therefore, we must seek ways to act out of love and respect for each other, encouraging and building up one another, not causing one another to stumble. We believe that to achieve this, employees must practice a lifestyle that demonstrates purity to those around them (Romans 13-14 & I Corinthians 10:31-11:1).

    We believe that every person must be afforded compassion, love, kindness, respect,and dignity (Mark 12:28-31; Luke 6:31). Hateful and harassing behavior or attitudes directed toward anyindividual are to be repudiated and are not in accord with Scripture.

    We believe there is great power in the spoken word and therefore all lying, profanity, gossip, obscenity, and other negative uses of language diminishes our work with the children, families and our coworkers.

    We believe employees must demonstrate a teachable spirit, an ability to share love for others, a willingness to live contentedly under authority, and a commitment to follow the Matthew 18 principal when an issue arises with fellow employees or management.

    We believe in the power of our example and that our minds and bodies should be used in God-honoring ways, living our lives as Christian role models and conducting ourselves in a way that will not raise questions regarding our Christian testimonies. Because our example is powerful and because most of our service population is impacted by some form of substance abuse, we especially recognize the dangers and negative implications of drug, alcohol and tobacco abuse among staff. Therefore, we seek to minimize or refrain from the use of alcohol and tobacco and we agree to completely abstain from the illicit or non-medical use of drugs, narcotics and other harmful substances. When an employee is representing White’s or is in the course of representing White’s business, he or she is expected to refrain from the use of alcohol and tobacco.

    We believe our life serves as a Christian Witness to the children and families we serve and our commitment to expressing Christian values is critical even when making entertainment and recreational choices outside of work. Therefore, we actively avoid forms of leisure, entertainment and recreation that are incompatible with holy living and seek activities that are consistent with our pursuit of Christ- like living.

    We believe that God wonderfully and immutably creates each person as male or female. These two distinct, complementary genders together reflect the image and nature of God (Genesis 1:26-27). We believe that the term “marriage” has only one meaning: the uniting of one man and one woman in a single, exclusive union, as delineated in Scripture (Genesis 2:18-25). We believe that God intends sexual intimacy to occur only between a man and a woman who are married to each other (1Corinthians 6:18; 7:2-5; Hebrew 13:4).

    We further believe that God has commanded that no intimate sexual activity be engaged in outside of a marriage between a man and a woman. We believe that any form of sexual immorality (including adultery, fornication, homosexual behavior, bisexual conduct, bestiality, incest, and use of pornography) is sinful (Matt 15:18-20; 1 Corinthians 6:9-10) and that activities that give the appearance of sexual immorality should be avoided by staff.

    We believe that God offers redemption and restoration to all who confess and forsake their sin, seeking His mercy and forgiveness through Jesus Christ (Acts 3:19-21; Romans 10:9-10; 1 Corinthians 6:9-11).

    We believe that in order to preserve the function and integrity of White’s Residential & Family Services as the local Body of Christ, and to provide a biblical role model to the White’s Residential & Family Services clients, fellow staff members and the community, it is imperative that all persons employed by White’s Residential & Family Services in any capacity, or who serve as volunteers, agree to and abide by this Statement (Mathew 5:16; Philippians 2:14-16; I Thessalonians 5:22).

    I affirm that I am a Christian, I have read and agree with White’s Residential and Family Services’ Code of Conduct, and I agree to make lifestyle choices that are consistent with White’s Residential and Family Services’ Code of Conduct. I understand that my employment at White’s is contingent upon me living a lifestyle that is consistent with this Code of Conduct.

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