Indianapolis, IN Regional Manager

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  • Department

    Family Services

  • Reports to

    VP and Executive Director of Family Services

  • Employment Status


Job Summary

This is a full-time position as a part of a large complex social service agency.  The position requires a person with the capacity to know and understand the integral aspects of a large agency serving families and children. This position is responsible for overseeing the operations of the regional offices; expanding present and developing new programs to meet the needs in undeveloped regions of the state as approved by the Board of Directors; spanning the areas of Marketing, Public Relations, collaborative program development, and collaborative recruitment of foster parents, staff, and clients; and enhancing the efforts of the Program Directors, White’s Leadership team, and the Board of Directors. This individual must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.


A Christian with strong convictions who is also in agreement with White’s mission statement, Statement of Faith, and Code of Conduct. A Master’s Degree in Social Work, Mental Health Counseling, Psychology, or other related field from an accredited college or university is required; a Master’s in Social Work with licensure (LCSW) is preferred. Minimum of three years paid experience in the field of child welfare services with at least one year of experience in a supervisory capacity. A valid driver’s license with no restrictions that would limit the ability to perform job functions.

Primary duties and Responsibilities

Case Oversight & Supervision of Staff

Provide supervision and oversight of Staff, which may include the following:

  • Deliver supervision that provides treatment direction and professional development guidance to staff supported in the assigned local office;
  • Review records and correspondence pertaining to client treatment and service billing; ensure documents are completed in a timely, accurate, and professional manner in accordance with agency polices;
  • Coordinate and facilitate treatment team meetings in accordance with agency policies;
  • Accompany staff to court, home visits, team meetings, and other work-related events to provide direct observation of work, provide feedback accordingly;
  • Maintain a general knowledge of all cases;
  • Function as a resource/backup for case management, coverage and crisis management in the event of staff absence or turnover.

Provide accurate, definitive direction to staff regarding established policies and procedures; troubleshoot new issues as they arise and inform program directors of needs.

Collaborate with the Program Director and Clinical Supervisors in the development of therapeutically sound treatment programs and clinical resources;


Participate with the VP and Executive Director of Family Services (EDFS) in developing a vision and strategic plan to guide regional business development;

Identify, assess, and inform the EDFS of internal and external issues that affect the strategic focus and well-being of the agency’s programs and services;

Provide direction and accountability in regards to work standards.

Operational Planning and Management

Develop and implement an operational plan which incorporates goals and objectives congruent with the strategic direction of the regional office;

Monitor key budgetary and programmatic performance indicators for all services provided by the regional office staff and report concerns to the EDFS or Program Director as appropriate; implement corrective actions as need;

Provide oversight of risk management issues and management of critical incidents;

Monitor office property and vehicle conditions; coordinate with Support Services for needed maintenance;

Ensure standards of quality and compliance according to agency policies and regularly evaluate the effectiveness of implementation for programs and clinical resources;

Create an encouraging environment for foster parent development; assist the RFD in addressing concerns with foster parents. Provide consultative assistance to Clinical Supervisors and RFD’s;

Business Development

Leverage all available resources (staff, clinical knowledge, environmental scans, etc.) to drive business development and promote enrollment;

Assess and contribute feedback toward the development of agency marketing/public relations materials in collaboration with the Advancement, Program Director, and EDFS;

Assess and promote services to counties in the region in accordance with regional strategic plans;

Attend regional provider/partner meetings, assess agency response and communicate findings to the EDFS;

Construct a working relationship with local DCS office staff through regular and consistent communication regarding services provided;

Aid the Advancement in assessing potential funding and other support opportunities in the region;

Promote programs to stakeholders; assist with foster parent recruitment;

Network within the region (including churches, workgroups, civic groups, etc.) to advance the agency’s mission.

Human Resource Management

Provide direct supervision to regional staff related to the implementation of related human resources policies, procedures, and practices;

Determine staffing requirements for program management based on identified goals and budgetary constraints;

Recruit, interview, and select staff that have the technical skills, personal abilities, and values match to help further the organization’s mission;

Direct the onboarding plan for supervisees; Identify ongoing training needs and resources for Family Specialists/Clinical Supervisors in collaboration with the EDFS and program directors;

Implement a performance management process that includes providing direct and constructive feedback regularly in order to ensure targets are met and obstacles overcome.

Agency Support and Enhancement

Develop and implement regional communication strategies for agency stakeholders (staff, foster parents, DCS, community members, etc.);

Act as a spokesperson for the agency to further strategic objectives;

Communicate agency policies/decisions to staff in a supportive manner.

Professional Development

Attend workshops and other opportunities for professional growth;

Analyze and assess performance feedback given through supervision and the Coaching review process; respond accordingly.


Perform other duties as assigned by Supervisor.

Skills, Supervision, Knowledge and Ability

  • The Regional Manager must be an individual with a Christian and professional commitment to work with staff, foster parents, foster children, and all agency stakeholders.

  • Must possess strong leadership qualities, and be a positive role model.

  • Must demonstrate excellent public relation skills and represent White’s in a professional manner: Must work to build strong relationships with outside agencies, both public and private, to develop a strong support base.

  • Must be a person who takes initiative and works with minimal supervision.

  • Must have working knowledge of budgets.

  • Must have advanced experience in using technology, including a working knowledge of Microsoft Office and database utilization.

  • Must have the ability to effectively communicate the mission, vision, and concerns of White’s ministry in both oral and written communications

  • Must demonstrate well-developed interpersonal skills and have the ability to get along well with diverse personalities.

  • Must demonstrate high energy level, and be comfortable performing multifaceted projects in conjunction with normal activities.

  • Must be dependable, well organized and an effective time manager.

  • Must have an understanding of clinical issues, treatment programming concepts and counseling.

  • Must be able to maintain professional boundaries and confidentiality.

  • Must be personable, genuine, empathetic, and able to connect emotionally in their work with staff, children, parents, and other professionals.

  • Must be a team player. This person needs to enjoy working closely with other staff members and have the ability to be flexible, adaptive, and positive in his/her actions.

  • Must maintain appropriate hygiene and attire per dress code.

  • Must be committed to the Mission, Core Values, and Vision of White’s Residential and Family Services.

Physical Demands of the Position

Must be able to drive long distances to do work at regional offices, attend meetings, do staff training, etc.

Must be able to handle the stress of multiple roles and responsibilities, difficult personnel issues, attending to crises and other unplanned events.

Working Conditions

General office hours are: 8:00am to 4:30pm Monday through Friday.

Work in regional offices, attending meetings, conducting staff/community trainings, and other duties that often extend beyond these office hours;

While there are no stated-on call time assignments, the Regional Manager is expected to provide timely guidance and be a resource to those they supervise.  His/her cell phone number will be given to staff to use outside regular office hours.  In addition, the Regional Manager must carry a cell phone with a voice mail option when not on vacation.


    Cover Letter


    Statement of Faith*

    I acknowledge that I’ve read and agree to
    the Statement of Faith for White's.

    Code of Conduct*

    I acknowledge that I’ve read and agree to
    the Code of Conduct for White's.

    statement of

    Hello prospective employee! White’s Residential and Family Services exists to offer hope and transformation through Christ to children and families. As members of a Christian organization, each employee must recognize that living a life in accordance with the standards presented in the Statement of Faith found below is necessary as it serves to unify us as a Community of Believers set out on the same path. Therefore, all individuals who are interested in applying to work at White’s must first agree with and abide by White’s Statement of Faith

    The Statement of Faith is as Follows…

    Remaining true to our Quaker heritage and Josiah White’s vision, White’s Residential and Family Services’ primary reason for existence is to offer hope and transformation to children and families through Christ. As such, we have firm beliefs about the Christian faith and how we must act in accordance with our beliefs.

    This statement of faith does not exhaust the extent of our beliefs. The Bible itself, as the inspired and infallible Word of God that speaks with final authority concerning truth, morality, and the proper conduct of mankind, is the sole and final source of all that we believe. White’s Residential & Family Services’ board of directors serves as White’s highest, human interpretive authority on the Bible’s meaning and application for the purposes of our agency’s faith and beliefs, practice, policy and discipline at work.

    We believe the Bible to be the inspired, the only infallible, authoritative Word of God (II Timothy 3:15).

    We believe that there is one God, eternally existent in three persons: Father, Son and Holy Spirit (John 10:30).

    We believe in the deity of our Lord Jesus Christ (John 10:33), in His virgin birth (Luke 1:35), in His sinless life (Hebrews 4:15), in His miracles (John 2:11), in His atoning death through His shed blood (Ephesians 1:7), in His bodily resurrection (John 11:25), in His ascension to the right hand of the Father (Mark 16:19), and in His personal return in power and glory (Revelation 19:11).

    We believe that for the salvation of lost and sinful man, regeneration by the Holy Spirit is absolutely essential (John 3:16-19).

    We believe in the present ministry of the Holy Spirit by whose indwelling the Christ-follower is enabled to live a Godly life (Romans 8:13-14).

    We believe in the resurrection of both the saved and the lost, that they that are saved unto the resurrection of life and they that are lost unto the resurrection of damnation (John 5:28-29).

    We believe in the spiritual unity of believers in our Lord Jesus (Galatians 3:26-28).

    We believe that children are a heritage from God and a blessing from His hand. We are therefore accountable to Him for raising, shaping and preparing them for a life of service to His Kingdom and to humanity. We believe that all human life is sacred and created by God in His image. Human life is of inestimable worth in all its dimensions, including pre-born babies, the aged, the physically or mentally challenged, and every other stage or condition from conception through natural death. We are therefore called to defend, protect, and value all human life (Ps 139).

    We believe that God wonderfully and immutably creates each person as male or female, and that these two distinct, complementary genders together reflect the image and nature of God (Genesis 1:27, Genesis 2:24).

    We believe that God created marriage to be exclusively the union of one man and one woman, and that intimate sexual activity is to occur exclusively within that union. We believe that the term “marriage” has only one meaning: the uniting of one man and one woman in a single, exclusive union, as delineated in Scripture (Genesis 2:18-25).

    As Christians living out our faith, it is unsurprising that our beliefs influence our behavior, attitudes and lifestyle choices. As Christian professionals, we will not compromise our commitment to our professional code of ethics while providing superior care to our clients who possess differing values or beliefs.

    I affirm that I am a Christian, I have read and agree with White’s Residential and Family Services’ Statement of Faith, and I agree to make lifestyle choices that are consistent with White’s Residential and Family Services’ Statement of Faith. I understand that my employment at White’s is contingent upon me living a lifestyle that is consistent with this Statement of Faith.

    white’s residential & family services
    Employee Code of Conduct

    As a distinctly Christian ministry, for over 165 years our mission has been to enrich the lives of children and families through emotional healing, personal development and spiritual growth. We are best able to achieve this through Christian staff who constantly strive to demonstrate the love of Christ through their actions, words and overall lifestyle.

    It then follows that all employees who serve as members of White’s community agree to uphold certain foundational standards through their behaviors, attitudes and lifestyle choices at work and in their personal lives. Living in accordance with these standards shall serve to unify us as a “community of believers.” As a member of White’s “community,” we believe employees should strive to live in harmony with the following foundational standards as evidence of their life committed to growth in Christ and sound judgment based on Christian principles:

    We believe as followers of Jesus Christ, we are responsible for our faith journey and strive to pursue a life of service to Jesus Christ in our personal life and while at work. We believe the investment in our spiritual life is critical and we strive to make time regularly for prayer and communion with God. Opportunities for Christian fellowship, worship, learning, and celebration while at work are opportunities not to be overlooked, but to be sought out as ways in which we can demonstrate our commitment to growing in our faith as part of the White’s Community.

    We believe every human life is of inestimable worth and significance in all its dimensions. Therefore, we must seek ways to act out of love and respect for each other, encouraging and building up one another, not causing one another to stumble. We believe that to achieve this, employees must practice a lifestyle that demonstrates purity to those around them (Romans 13-14 & I Corinthians 10:31-11:1).

    We believe that every person must be afforded compassion, love, kindness, respect,and dignity (Mark 12:28-31; Luke 6:31). Hateful and harassing behavior or attitudes directed toward anyindividual are to be repudiated and are not in accord with Scripture.

    We believe there is great power in the spoken word and therefore all lying, profanity, gossip, obscenity, and other negative uses of language diminishes our work with the children, families and our coworkers.

    We believe employees must demonstrate a teachable spirit, an ability to share love for others, a willingness to live contentedly under authority, and a commitment to follow the Matthew 18 principal when an issue arises with fellow employees or management.

    We believe in the power of our example and that our minds and bodies should be used in God-honoring ways, living our lives as Christian role models and conducting ourselves in a way that will not raise questions regarding our Christian testimonies. Because our example is powerful and because most of our service population is impacted by some form of substance abuse, we especially recognize the dangers and negative implications of drug, alcohol and tobacco abuse among staff. Therefore, we seek to minimize or refrain from the use of alcohol and tobacco and we agree to completely abstain from the illicit or non-medical use of drugs, narcotics and other harmful substances. When an employee is representing White’s or is in the course of representing White’s business, he or she is expected to refrain from the use of alcohol and tobacco.

    We believe our life serves as a Christian Witness to the children and families we serve and our commitment to expressing Christian values is critical even when making entertainment and recreational choices outside of work. Therefore, we actively avoid forms of leisure, entertainment and recreation that are incompatible with holy living and seek activities that are consistent with our pursuit of Christ- like living.

    We believe that God wonderfully and immutably creates each person as male or female. These two distinct, complementary genders together reflect the image and nature of God (Genesis 1:26-27). We believe that the term “marriage” has only one meaning: the uniting of one man and one woman in a single, exclusive union, as delineated in Scripture (Genesis 2:18-25). We believe that God intends sexual intimacy to occur only between a man and a woman who are married to each other (1Corinthians 6:18; 7:2-5; Hebrew 13:4).

    We further believe that God has commanded that no intimate sexual activity be engaged in outside of a marriage between a man and a woman. We believe that any form of sexual immorality (including adultery, fornication, homosexual behavior, bisexual conduct, bestiality, incest, and use of pornography) is sinful (Matt 15:18-20; 1 Corinthians 6:9-10) and that activities that give the appearance of sexual immorality should be avoided by staff.

    We believe that God offers redemption and restoration to all who confess and forsake their sin, seeking His mercy and forgiveness through Jesus Christ (Acts 3:19-21; Romans 10:9-10; 1 Corinthians 6:9-11).

    We believe that in order to preserve the function and integrity of White’s Residential & Family Services as the local Body of Christ, and to provide a biblical role model to the White’s Residential & Family Services clients, fellow staff members and the community, it is imperative that all persons employed by White’s Residential & Family Services in any capacity, or who serve as volunteers, agree to and abide by this Statement (Mathew 5:16; Philippians 2:14-16; I Thessalonians 5:22).

    I affirm that I am a Christian, I have read and agree with White’s Residential and Family Services’ Code of Conduct, and I agree to make lifestyle choices that are consistent with White’s Residential and Family Services’ Code of Conduct. I understand that my employment at White’s is contingent upon me living a lifestyle that is consistent with this Code of Conduct.

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