Wabash, IN Program Manager

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  • Department

    Residential Services

  • Reports to

    Campus Life Director

  • Employment Status


Job Summary

Within the context of DCS Rules (465 IAC 2-9-48; 2-9-49) and COA Standards (TS 3.03, 3.04, 3.06, 3.07, 3.08), the Program Manager (PM) is responsible for hiring, training, and supervising direct care staff in an assigned cottage (up to ten staff members) and for creating and sustaining a therapeutic milieu and cottage culture that aligns with White’s values and unifies the staff and students. Must demonstrate sensitivity to White’s service population and commitment to student and staff development.


A Christian with strong convictions who is also in agreement with White’s mission statement, Statement of Faith, and Code of Conduct. Applicant must be 21 years or older and have a minimum of a Bachelor’s degree; Human Services or related field of study.
Two years residential/social service experience is required. Training and/or experience beyond the Bachelor’s level in a human services area is desirable. Also, this person must be able to effectively lead and inspire others as a supervisor of a team and have good communica¬tion, interpersonal, and writing skills.

Primary duties and Responsibilities

Culture and Milieu Management

a. Establishes the shared values and expectations for cottage staff and students within his or her assigned cottages to create a vision for success and define factors by which culture can be assessed and modified over time.

b. Creates and reinforces a positive and therapeutic culture within specialized treatment areas; demonstrates the ability to work effectively with a variety of personalities and direct them toward a common vision and like-minded approach.

c. Evaluates staff members’ level of commitment and contribution to the positive culture by assessing the degree to which staff demonstrate that they share the mission, vision, and values established for each treatment programs (OASIS, Journey, SMB, etc.).

d. Facilitate the integration of clinical treatment modalities into the milieu and work together within similar treatment disciplines to create consistency between cottages.

e. Meets regularly and work together with other relative Program Managers and treatment team members to create a similar treatment experience for youth among different cottages.

f. Develops houseparents’ treatment expertise thereby enabling them to effectively reinforce treatment principles in the milieu.

g. Attend/co-facilitate treatment and cottage council group meetings along with Case Managers and Houseparents, emphasizing to staff and student the importance of an integrated treatment team approach and teamwork among staff members in general.

Human Resource Coordination

a. Hire and supervise direct care staff for assigned cottage; in collaboration with Human Resources, leads the recruitment and selection processes to ensure that Cottage teams consist of staff who are a strong mission-fit and who have the competence and skills necessary to contribute to a healthy environment and therapeutic milieu.

b. Complete timecard approval in ADP and provide PTO approval and cottage coverage; ensures staffing to student ratios are met at all times.

c. Complete direct care performance evaluations.

d. Complete Environment of Care checklists and provide feedback to cottage staff as directed by the Sr. Campus Life Director.

e. In concert with the Program Director and Case Manager, provide support and intervention to cottage staff during youth crises situations related primarily to staffing concerns.

Staff Development

a. In conjunction with the Program Director, research and recommend additional evidence-based training programs for implementation within Residential Services.  With the Program Director and other treatment team members, work with Houseparents to maintain consistent application of new programming.

b. Ensure completion of houseparent pre-service orientation (see Staff Training Policy) and that in-service training requirements are met on an annual basis.

c. Work closely with direct care staff to define individualized professional development plans that support broader succession planning and staff retention initiatives.

Staff Supervision

a. Establish and implement consistent guidelines and expectations, including: dress code, group and environmental management, and social conduct.

b. Provide support, guidance and oversight within the cottage and campus community.

c. Conduct regular staff observations and provide positive and constructive feedback to employees on a timely basis.

d. Conduct monthly supervision meetings with cottage staff to assess and reinforce team members’ commitment and demonstration of shared values, to review program and staff training issues, and to guide professional development.

e. Complete Performance Correction documentation and implement effective performance improvement tactics, where appropriate, to houseparents.

f. Supervise and interact effectively with houseparents to motivate and guide them while reinforcing positive behaviors; ensure staff compliance with DCS rules and COA accreditation standards.

Residential Treatment Coordination

a. Provide consultation, support, and supervision to houseparents for youth behavioral issues. Intervene in “high risk” situations when necessary or directed.

b. Review and debrief houseparents following physical restraints to ensure therapeutic and proper tactics are being employed and to manage risk.

c. Oversee the development of self-determination groups in assigned cottages.

Residential Administration

a. Ensure compliance with all agency policies and procedures, regulatory, accreditation, and funding source rules and regulations (DCS, Health Department, COA, etc.)

b. Maintain record of reportable DCS incidents for monthly DCS report.

c. Participate in Residential PQI: i. Report and analyze program data. ii. Participate in regular residential PQI meetings. iii. Debrief significant incidents when scheduled.

d. With the Program Director, oversee CbS data collection and improvement planning process.

e. Complete monthly cottage inspections.

f. Administrative back-up on-call as deemed necessary by Campus Life Director or other appointed administrative staff.

Skills, Supervision, Knowledge and Ability

  • Must be dependable, well organized, and an effective people and time manager.

  • Must have the skills and ability to supervise direct care staff.

  • Must demonstrate the ability to provide effective and direct feedback to staff regarding performance.

  • Must have the ability to clearly, concisely and professionally communicate ideas through good verbal and written skills.

  • Must be knowledgeable of DCS Rules and COA standards regarding supervision.

  • Must be knowledgeable of mental health diagnoses and services.

  • Must be genuine, empathetic, and emotionally connected in helping houseparents work with designated population.

  • Must be a skilled at managing a "team." That is, one who enjoys working closely with other staff members and has the ability to be flexible, adaptive, and positive in his/her interactions with others including those supervised, peers, and others with whom White's interacts in fulfilling its goals and mission.

  • Must be able to maintain professional boundaries and confidentiality.

  • Must be proficient in the use of Microsoft WORD, EXCEL and Outlook.

  • Must have a valid driver's license.

  • Must be committed to the Mission, Core Values, and Vision of White’s Residential and Family Services.

Demands of the Position

Must be able to actively participate in the physical restraint of youths who are in crisis (must meet the requirements of Mindset physical restraints).

Must be able to drive for long periods of time (trips may require over 10 hours of driving in one day).

Must be able to do extensive walking, participate in cottage recreation, and do physical labor (that involves lifting and bending) with residents.

Must be able to meet regular, and sometime short, deadlines on supervision documentation, youth treatment documentation, correspondence, and other assignments.

Working Conditions

Program Managers may be required to live on campus.

Normal scheduled work hours are Monday through Friday from 8:00 a.m. to 4:30 p.m. Program Managers will be required to personally provide coverage for shifts that are unable to be filled with direct care staff.

Work every eighth weekend (Friday 8:00 a.m. to Monday 8:00 a.m.) as an on-call/support person, which  involves pursuing runaways, assisting campus supervisor in discipline problems, serving as houseparent, providing transportation, supervising campus activities (meals, special events, chapel, etc., and performing other duties as requested by the campus supervisor). Must be physically on campus for this duration.

Work one day a week (Mon.-Thurs.) as an on-call/support person (24 hour period: 8:00 a.m. to 8:00 a.m.). Must be physically on campus for this duration.

Work holidays as scheduled except Christmas Day and Thanksgiving Day. If Christmas falls on a Program Manager’s normal day or weekend on duty, then he/she will work Christmas and be off Thanksgiving. Otherwise, he/she will normally work Thanksgiving and be off on Christmas.

Must be able to work with residents’ medical problems, which may include exposure to bodily fluids.


    Cover Letter


    Statement of Faith*

    I acknowledge that I’ve read and agree to
    the Statement of Faith for White's.

    Code of Conduct*

    I acknowledge that I’ve read and agree to
    the Code of Conduct for White's.

    statement of

    Hello prospective employee! White’s Residential and Family Services exists to offer hope and transformation through Christ to children and families. As members of a Christian organization, each employee must recognize that living a life in accordance with the standards presented in the Statement of Faith found below is necessary as it serves to unify us as a Community of Believers set out on the same path. Therefore, all individuals who are interested in applying to work at White’s must first agree with and abide by White’s Statement of Faith

    The Statement of Faith is as Follows…

    Remaining true to our Quaker heritage and Josiah White’s vision, White’s Residential and Family Services’ primary reason for existence is to offer hope and transformation to children and families through Christ. As such, we have firm beliefs about the Christian faith and how we must act in accordance with our beliefs.

    This statement of faith does not exhaust the extent of our beliefs. The Bible itself, as the inspired and infallible Word of God that speaks with final authority concerning truth, morality, and the proper conduct of mankind, is the sole and final source of all that we believe. White’s Residential & Family Services’ board of directors serves as White’s highest, human interpretive authority on the Bible’s meaning and application for the purposes of our agency’s faith and beliefs, practice, policy and discipline at work.

    We believe the Bible to be the inspired, the only infallible, authoritative Word of God (II Timothy 3:15).

    We believe that there is one God, eternally existent in three persons: Father, Son and Holy Spirit (John 10:30).

    We believe in the deity of our Lord Jesus Christ (John 10:33), in His virgin birth (Luke 1:35), in His sinless life (Hebrews 4:15), in His miracles (John 2:11), in His atoning death through His shed blood (Ephesians 1:7), in His bodily resurrection (John 11:25), in His ascension to the right hand of the Father (Mark 16:19), and in His personal return in power and glory (Revelation 19:11).

    We believe that for the salvation of lost and sinful man, regeneration by the Holy Spirit is absolutely essential (John 3:16-19).

    We believe in the present ministry of the Holy Spirit by whose indwelling the Christ-follower is enabled to live a Godly life (Romans 8:13-14).

    We believe in the resurrection of both the saved and the lost, that they that are saved unto the resurrection of life and they that are lost unto the resurrection of damnation (John 5:28-29).

    We believe in the spiritual unity of believers in our Lord Jesus (Galatians 3:26-28).

    We believe that children are a heritage from God and a blessing from His hand. We are therefore accountable to Him for raising, shaping and preparing them for a life of service to His Kingdom and to humanity. We believe that all human life is sacred and created by God in His image. Human life is of inestimable worth in all its dimensions, including pre-born babies, the aged, the physically or mentally challenged, and every other stage or condition from conception through natural death. We are therefore called to defend, protect, and value all human life (Ps 139).

    We believe that God wonderfully and immutably creates each person as male or female, and that these two distinct, complementary genders together reflect the image and nature of God (Genesis 1:27, Genesis 2:24).

    We believe that God created marriage to be exclusively the union of one man and one woman, and that intimate sexual activity is to occur exclusively within that union. We believe that the term “marriage” has only one meaning: the uniting of one man and one woman in a single, exclusive union, as delineated in Scripture (Genesis 2:18-25).

    As Christians living out our faith, it is unsurprising that our beliefs influence our behavior, attitudes and lifestyle choices. As Christian professionals, we will not compromise our commitment to our professional code of ethics while providing superior care to our clients who possess differing values or beliefs.

    I affirm that I am a Christian, I have read and agree with White’s Residential and Family Services’ Statement of Faith, and I agree to make lifestyle choices that are consistent with White’s Residential and Family Services’ Statement of Faith. I understand that my employment at White’s is contingent upon me living a lifestyle that is consistent with this Statement of Faith.

    white’s residential & family services
    Employee Code of Conduct

    As a distinctly Christian ministry, for over 165 years our mission has been to enrich the lives of children and families through emotional healing, personal development and spiritual growth. We are best able to achieve this through Christian staff who constantly strive to demonstrate the love of Christ through their actions, words and overall lifestyle.

    It then follows that all employees who serve as members of White’s community agree to uphold certain foundational standards through their behaviors, attitudes and lifestyle choices at work and in their personal lives. Living in accordance with these standards shall serve to unify us as a “community of believers.” As a member of White’s “community,” we believe employees should strive to live in harmony with the following foundational standards as evidence of their life committed to growth in Christ and sound judgment based on Christian principles:

    We believe as followers of Jesus Christ, we are responsible for our faith journey and strive to pursue a life of service to Jesus Christ in our personal life and while at work. We believe the investment in our spiritual life is critical and we strive to make time regularly for prayer and communion with God. Opportunities for Christian fellowship, worship, learning, and celebration while at work are opportunities not to be overlooked, but to be sought out as ways in which we can demonstrate our commitment to growing in our faith as part of the White’s Community.

    We believe every human life is of inestimable worth and significance in all its dimensions. Therefore, we must seek ways to act out of love and respect for each other, encouraging and building up one another, not causing one another to stumble. We believe that to achieve this, employees must practice a lifestyle that demonstrates purity to those around them (Romans 13-14 & I Corinthians 10:31-11:1).

    We believe that every person must be afforded compassion, love, kindness, respect,and dignity (Mark 12:28-31; Luke 6:31). Hateful and harassing behavior or attitudes directed toward anyindividual are to be repudiated and are not in accord with Scripture.

    We believe there is great power in the spoken word and therefore all lying, profanity, gossip, obscenity, and other negative uses of language diminishes our work with the children, families and our coworkers.

    We believe employees must demonstrate a teachable spirit, an ability to share love for others, a willingness to live contentedly under authority, and a commitment to follow the Matthew 18 principal when an issue arises with fellow employees or management.

    We believe in the power of our example and that our minds and bodies should be used in God-honoring ways, living our lives as Christian role models and conducting ourselves in a way that will not raise questions regarding our Christian testimonies. Because our example is powerful and because most of our service population is impacted by some form of substance abuse, we especially recognize the dangers and negative implications of drug, alcohol and tobacco abuse among staff. Therefore, we seek to minimize or refrain from the use of alcohol and tobacco and we agree to completely abstain from the illicit or non-medical use of drugs, narcotics and other harmful substances. When an employee is representing White’s or is in the course of representing White’s business, he or she is expected to refrain from the use of alcohol and tobacco.

    We believe our life serves as a Christian Witness to the children and families we serve and our commitment to expressing Christian values is critical even when making entertainment and recreational choices outside of work. Therefore, we actively avoid forms of leisure, entertainment and recreation that are incompatible with holy living and seek activities that are consistent with our pursuit of Christ- like living.

    We believe that God wonderfully and immutably creates each person as male or female. These two distinct, complementary genders together reflect the image and nature of God (Genesis 1:26-27). We believe that the term “marriage” has only one meaning: the uniting of one man and one woman in a single, exclusive union, as delineated in Scripture (Genesis 2:18-25). We believe that God intends sexual intimacy to occur only between a man and a woman who are married to each other (1Corinthians 6:18; 7:2-5; Hebrew 13:4).

    We further believe that God has commanded that no intimate sexual activity be engaged in outside of a marriage between a man and a woman. We believe that any form of sexual immorality (including adultery, fornication, homosexual behavior, bisexual conduct, bestiality, incest, and use of pornography) is sinful (Matt 15:18-20; 1 Corinthians 6:9-10) and that activities that give the appearance of sexual immorality should be avoided by staff.

    We believe that God offers redemption and restoration to all who confess and forsake their sin, seeking His mercy and forgiveness through Jesus Christ (Acts 3:19-21; Romans 10:9-10; 1 Corinthians 6:9-11).

    We believe that in order to preserve the function and integrity of White’s Residential & Family Services as the local Body of Christ, and to provide a biblical role model to the White’s Residential & Family Services clients, fellow staff members and the community, it is imperative that all persons employed by White’s Residential & Family Services in any capacity, or who serve as volunteers, agree to and abide by this Statement (Mathew 5:16; Philippians 2:14-16; I Thessalonians 5:22).

    I affirm that I am a Christian, I have read and agree with White’s Residential and Family Services’ Code of Conduct, and I agree to make lifestyle choices that are consistent with White’s Residential and Family Services’ Code of Conduct. I understand that my employment at White’s is contingent upon me living a lifestyle that is consistent with this Code of Conduct.

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