Wabash, IN Program Director – CRA

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  • Department

    Compass Rose Academy

  • Reports to

    Vice President and Executive Director of Compass Rose Academy

  • Employment Status


Job Summary

This position is responsible for providing administrative leadership and oversight to CRA Cottage Supervisors and Case Managers. This person will be responsible for program development and implementation of evidence informed/based practices that align with the CRA philosophy of Care in collaboration with the CRA VP. This person will partner with other directors to ensure the program meets requirements of the agency’s licensing and accrediting bodies. The Program Director must be well versed in the principles of the Growth Model and demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.


A Christian with strong convictions who is also in agreement with White’s mission statement, Statement of Faith, and Code of Conduct. This person must be a Christian and at least 25 years of age. This person must have a Master’s degree in Social work, Psychology, Counseling, or a related field. Additionally, four years of residential/social service experience in a supervisory capacity is required or one year of experience in a supervisory capacity with a license as an LCSW, LMHC, LMFT, or LSW (with a Master’s degree in Social Work.). Experience working directly with the Growth Model is highly preferred.

Primary duties and Responsibilities

Basic Responsibilities


• Identify, assess and inform the CRA VP about internal and external issues that affect the strategic focus and well-being of the agency’s residential program;
• Serve as a subject matter expert and first point of contact to answer questions or respond to matters pertaining to White’s CRA program in conjunction with the CRA Director of Clinical Services and CRA VP; provide accurate, definitive direction to staff regarding policies and procedures; troubleshoot new issues as they arise and provide consistent feedback;
• Regularly conduct risk assessments to mitigate harm to clients, staff and the agency; assess and respond to critical incidents; identify Key Performance Indicators and respond accordingly including analysis, trending, corrective action, and commendation.
• Supervise CRA Case Manager(s) and provide direct case management services as needed.

Human Resources Management

• Collaborate with the CRA VP to determine staffing requirements for program management and direct care based on identified goals and budgetary constraints;
• Recruit, interview, and select case management and other residential staffs who have the technical skills and personal abilities to help further the organization’s mission;
• Direct the onboarding plan for direct reports; identify training needs and resources for Case Managers and the Cottage Supervisors in collaboration with CRA VP and other directors as appropriate; provide ongoing training as needed for staff development; work collaboratively with the Cottage Supervisors to evaluate and address training needs for Houseparents;
• Provide supervision including quantitative & qualitative review of documentation and periodic direct observation of work to guide staff to successful outcomes; provide candid and constructive feedback to direct reports regularly in order to ensure targets are met and obstacles are overcome.
• Provide individual and group coaching for staff.
• In conjunction with the CRA VP, research and recommend additional evidence-based training programs for implementation within CRA.

Program Planning, Development and Management/Administration

• Establish program goals and objectives consistent the mission, vision, and values of White’s and CRA;
• Establish standards of quality assurance in compliance with accrediting and licensing bodies; facilitate CRA PQI meetings; manage licensing and accrediting body audits of case records and ensure compliance; Coordinate outcomes research projects including with NATSAP.
• Work collaboratively with the Director of Clinical Services and CRA VP to develop and implement ethical, therapeutically sound treatment programs, and clinical resources including implementation strategies for the Growth Model, trauma therapy, DBT, family therapy training, and other evidence-based treatment modalities;
• Research, analyze, and develop Program Manuals/handbooks as well as residential program policies and procedures in partnership with the Residential PQI Committee;
• Partner with the Director of Experiential Learning and CRA VP to enroll CRA students in Growing Teens for Life program as appropriate and beneficial to them;
• Coordinate with CRA Academic Director to facilitate collaboration between educational services and overall treatment programming;
• Function as a contact person for parents, referral sources, and clients in any matters concerning treatment, disposition, or issues of client rights;
• Collaborate with Admissions and Marketing/Communications staff when needed to support admissions decisions and to help promote enrollment.
• Maintain record of reportable DCS incidents for monthly DCS report.
• Debrief significant issues when scheduled.
• Administrative back-up on-call as deemed necessary by CRA VP or other appointed administrative staff.
• Complete or oversee monthly cottage inspections.

Culture and Milieu Management

• Establish the shared values and expectations for cottage staff and students within his or her assigned cottages to create a vision for success and define factors by which culture can be assessed and modified over time.
• Create and reinforce a positive and therapeutic culture within specialized treatment areas; demonstrate the ability to work effectively with a variety of personalities and direct them toward a common vision and like-minded approach.
• Evaluate staff members’level of commitment and contribution to the positive culture by assessing the degree to which staff demonstrate that they share the mission, vision, and values of White’s and CRA.
• Facilitate the integration of clinical treatment modalities into the milieu and work together within similar treatment disciplines to create consistency between cottages.
• Meet regularly and work together with treatment team members to create a consistency among cottage treatment environments.
• Develop Houseparents’ treatment expertise thereby enabling them to effectively reinforce treatment principles in the milieu.

Residential Treatment Coordination

• Provide consultation, support, and supervision to Houseparents for youth behavioral issues. Intervene in high risk situations when necessary or directed.
• Review and debrief Houseparents following physical restraints to ensure therapeutic and proper tactics are being employed and to manage risk.
• In conjunction with CRA Clinical Director, oversee the development of therapy groups in assigned cottages.

Skills, Supervision, Knowledge and Ability

  • The Program Director must be an individual with a Christian and professional commitment to work with children and youth of all ages, their families, the referring agency, community professionals, and the White's treatment team.

  • Must have extensive knowledge and experience in residential child care practices, social work/counseling practices, Evidence Based/Informed Practice i.e. Mode of Care, data analysis, COA policy development, operations of Residential PQI and the marketing and admissions processes. Experience working directly with the Growth Model is highly preferred.

  • Must be able to work collaboratively with multiple levels of staff and consumers including Senior Management Team, Residential Administrative Team, Family Services personnel, business office, support services, clinicians, direct care staff, Human Resources,licensing & accreditation bodies, external service providers.

  • Must be organized, able to work with minimal supervision.

  • Must have good communication and listening skills.

  • Must have highly developed crisis management/conflict resolution skills.

  • Must be able to provide effective supervision, training, evaluation, and discipline of staff.

  • Must have a valid driver's license.

  • Must be able to maintain professional boundaries and confidentiality.

  • Must be committed to the Mission, Core Values, and Vision of White’s Residential and Family Services.

Demands of the Position

• Must be able to actively participate in the physical restraint for purposes of training direct care staff (expected to meet the requirements physical restraint training).
• Must be able to do significant amount of walking.


Working Conditions


• Program Directors may be required to live on campus.
• Normal scheduled work hours are Monday through Friday from 8:00 a.m. to 4:30 p.m. Program Director will be required to personally provide coverage for shifts that are unable to be filled with direct care staff.
• Will be required to work as part of the on-duty rotation providing campus support for a defined population of Residential students over the weekends and/or after business hours during the week. Will work four scheduled weekends as duty staff per year for CRA and up to four scheduled weekends per year for open residential in addition to participating in the parent weekends for CRA.
• Work holidays as scheduled except Christmas Day and Thanksgiving Day. If Christmas falls on a Program Director’s normal day or weekend on duty, then he/she will work Christmas and be off Thanksgiving. Otherwise, he/she will normally work Thanksgiving and be off on Christmas.
• Must be able to work with residents’ medical problems, which may include exposure to bodily


Cover Letter


Statement of Faith*

I acknowledge that I’ve read and agree to
the Statement of Faith for White's.

Code of Conduct*

I acknowledge that I’ve read and agree to
the Code of Conduct for White's.

statement of

Hello prospective employee! White’s Residential and Family Services exists to offer hope and transformation through Christ to children and families. As members of a Christian organization, each employee must recognize that living a life in accordance with the standards presented in the Statement of Faith found below is necessary as it serves to unify us as a Community of Believers set out on the same path. Therefore, all individuals who are interested in applying to work at White’s must first agree with and abide by White’s Statement of Faith

The Statement of Faith is as Follows…

Remaining true to our Quaker heritage and Josiah White’s vision, White’s Residential and Family Services’ primary reason for existence is to offer hope and transformation to children and families through Christ. As such, we have firm beliefs about the Christian faith and how we must act in accordance with our beliefs.

This statement of faith does not exhaust the extent of our beliefs. The Bible itself, as the inspired and infallible Word of God that speaks with final authority concerning truth, morality, and the proper conduct of mankind, is the sole and final source of all that we believe. White’s Residential & Family Services’ board of directors serves as White’s highest, human interpretive authority on the Bible’s meaning and application for the purposes of our agency’s faith and beliefs, practice, policy and discipline at work.

We believe the Bible to be the inspired, the only infallible, authoritative Word of God (II Timothy 3:15).

We believe that there is one God, eternally existent in three persons: Father, Son and Holy Spirit (John 10:30).

We believe in the deity of our Lord Jesus Christ (John 10:33), in His virgin birth (Luke 1:35), in His sinless life (Hebrews 4:15), in His miracles (John 2:11), in His atoning death through His shed blood (Ephesians 1:7), in His bodily resurrection (John 11:25), in His ascension to the right hand of the Father (Mark 16:19), and in His personal return in power and glory (Revelation 19:11).

We believe that for the salvation of lost and sinful man, regeneration by the Holy Spirit is absolutely essential (John 3:16-19).

We believe in the present ministry of the Holy Spirit by whose indwelling the Christ-follower is enabled to live a Godly life (Romans 8:13-14).

We believe in the resurrection of both the saved and the lost, that they that are saved unto the resurrection of life and they that are lost unto the resurrection of damnation (John 5:28-29).

We believe in the spiritual unity of believers in our Lord Jesus (Galatians 3:26-28).

We believe that children are a heritage from God and a blessing from His hand. We are therefore accountable to Him for raising, shaping and preparing them for a life of service to His Kingdom and to humanity. We believe that all human life is sacred and created by God in His image. Human life is of inestimable worth in all its dimensions, including pre-born babies, the aged, the physically or mentally challenged, and every other stage or condition from conception through natural death. We are therefore called to defend, protect, and value all human life (Ps 139).

We believe that God wonderfully and immutably creates each person as male or female, and that these two distinct, complementary genders together reflect the image and nature of God (Genesis 1:27, Genesis 2:24).

We believe that God created marriage to be exclusively the union of one man and one woman, and that intimate sexual activity is to occur exclusively within that union. We believe that the term “marriage” has only one meaning: the uniting of one man and one woman in a single, exclusive union, as delineated in Scripture (Genesis 2:18-25).

As Christians living out our faith, it is unsurprising that our beliefs influence our behavior, attitudes and lifestyle choices. As Christian professionals, we will not compromise our commitment to our professional code of ethics while providing superior care to our clients who possess differing values or beliefs.

I affirm that I am a Christian, I have read and agree with White’s Residential and Family Services’ Statement of Faith, and I agree to make lifestyle choices that are consistent with White’s Residential and Family Services’ Statement of Faith. I understand that my employment at White’s is contingent upon me living a lifestyle that is consistent with this Statement of Faith.

white’s residential & family services
Employee Code of Conduct

As a distinctly Christian ministry, for over 165 years our mission has been to enrich the lives of children and families through emotional healing, personal development and spiritual growth. We are best able to achieve this through Christian staff who constantly strive to demonstrate the love of Christ through their actions, words and overall lifestyle.

It then follows that all employees who serve as members of White’s community agree to uphold certain foundational standards through their behaviors, attitudes and lifestyle choices at work and in their personal lives. Living in accordance with these standards shall serve to unify us as a “community of believers.” As a member of White’s “community,” we believe employees should strive to live in harmony with the following foundational standards as evidence of their life committed to growth in Christ and sound judgment based on Christian principles:

We believe as followers of Jesus Christ, we are responsible for our faith journey and strive to pursue a life of service to Jesus Christ in our personal life and while at work. We believe the investment in our spiritual life is critical and we strive to make time regularly for prayer and communion with God. Opportunities for Christian fellowship, worship, learning, and celebration while at work are opportunities not to be overlooked, but to be sought out as ways in which we can demonstrate our commitment to growing in our faith as part of the White’s Community.

We believe every human life is of inestimable worth and significance in all its dimensions. Therefore, we must seek ways to act out of love and respect for each other, encouraging and building up one another, not causing one another to stumble. We believe that to achieve this, employees must practice a lifestyle that demonstrates purity to those around them (Romans 13-14 & I Corinthians 10:31-11:1).

We believe that every person must be afforded compassion, love, kindness, respect,and dignity (Mark 12:28-31; Luke 6:31). Hateful and harassing behavior or attitudes directed toward anyindividual are to be repudiated and are not in accord with Scripture.

We believe there is great power in the spoken word and therefore all lying, profanity, gossip, obscenity, and other negative uses of language diminishes our work with the children, families and our coworkers.

We believe employees must demonstrate a teachable spirit, an ability to share love for others, a willingness to live contentedly under authority, and a commitment to follow the Matthew 18 principal when an issue arises with fellow employees or management.

We believe in the power of our example and that our minds and bodies should be used in God-honoring ways, living our lives as Christian role models and conducting ourselves in a way that will not raise questions regarding our Christian testimonies. Because our example is powerful and because most of our service population is impacted by some form of substance abuse, we especially recognize the dangers and negative implications of drug, alcohol and tobacco abuse among staff. Therefore, we seek to minimize or refrain from the use of alcohol and tobacco and we agree to completely abstain from the illicit or non-medical use of drugs, narcotics and other harmful substances. When an employee is representing White’s or is in the course of representing White’s business, he or she is expected to refrain from the use of alcohol and tobacco.

We believe our life serves as a Christian Witness to the children and families we serve and our commitment to expressing Christian values is critical even when making entertainment and recreational choices outside of work. Therefore, we actively avoid forms of leisure, entertainment and recreation that are incompatible with holy living and seek activities that are consistent with our pursuit of Christ- like living.

We believe that God wonderfully and immutably creates each person as male or female. These two distinct, complementary genders together reflect the image and nature of God (Genesis 1:26-27). We believe that the term “marriage” has only one meaning: the uniting of one man and one woman in a single, exclusive union, as delineated in Scripture (Genesis 2:18-25). We believe that God intends sexual intimacy to occur only between a man and a woman who are married to each other (1Corinthians 6:18; 7:2-5; Hebrew 13:4).

We further believe that God has commanded that no intimate sexual activity be engaged in outside of a marriage between a man and a woman. We believe that any form of sexual immorality (including adultery, fornication, homosexual behavior, bisexual conduct, bestiality, incest, and use of pornography) is sinful (Matt 15:18-20; 1 Corinthians 6:9-10) and that activities that give the appearance of sexual immorality should be avoided by staff.

We believe that God offers redemption and restoration to all who confess and forsake their sin, seeking His mercy and forgiveness through Jesus Christ (Acts 3:19-21; Romans 10:9-10; 1 Corinthians 6:9-11).

We believe that in order to preserve the function and integrity of White’s Residential & Family Services as the local Body of Christ, and to provide a biblical role model to the White’s Residential & Family Services clients, fellow staff members and the community, it is imperative that all persons employed by White’s Residential & Family Services in any capacity, or who serve as volunteers, agree to and abide by this Statement (Mathew 5:16; Philippians 2:14-16; I Thessalonians 5:22).

I affirm that I am a Christian, I have read and agree with White’s Residential and Family Services’ Code of Conduct, and I agree to make lifestyle choices that are consistent with White’s Residential and Family Services’ Code of Conduct. I understand that my employment at White’s is contingent upon me living a lifestyle that is consistent with this Code of Conduct.

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